FAQ

Prints are shipped directly from our printers with UPS. For everything else we ship United States Postal Service(USPS).

Artwork will be either carefully rolled or sent flat depending on the artwork size and number of pieces purchased.

We ship items based on total weight of an order and not the number of items.

Due to Covid19 restrictions we are not offering international shipping from NY except to Canada at this time. 

Ordinarily we do (see answer below, we hope to get back to shipping internationally again soon).

Yes!

All international orders are final purchase. International orders are subject to extra handling time and duties from the destination country's customs office. We are not responsible for these costs or delays. 

All international orders require phone numbers and delivery confirmation.

Once payment has been received, we typically ship item(s) within 3-5 business days, (using USPS and UPS). 

Due to Covid19 restrictions shipping is taking a little longer than usual. Please allow 3-4 weeks for delivery in US, 4 weeks to Canada. No international shipping at this time but ordinarily international allow 6 weeks. 

* Please be aware the Holiday season may impact the delivery of your purchase. If you require an item for a specific date please indicate that in your order, additional shipping charges may be added to shipping cost.

We are located in Hudson, NY. It is a short 2 hour ride on Amtrak along the scenic Hudson river. Or a 2-3 hour drive from New York City. We are also located 40 minutes from the Albany Airport for out-of-towners!

We are based in Hudson, NY and charge 8.875% sales tax for any orders shipped to NY state.

If you are not satisfied with your order, items purchased on helendealtry.com may be returned or exchanged within 5 days of receipt for an item of equal or lesser value, or for a credit towards a future purchase. 

Before returning your item, please first send a brief e-mail to www.info@helendealtry.com com and include your name, the item, and invoice number. Please note, we cannot accept returns or exchanges that were purchased from any other retailer.

Please note, we cannot accept returns or exchanges that were purchased from any other retailer.

All original artwork is insured and would need to be addressed with the shipping carrier directly. With any other items reach out directly to info@helendealtry.com.

For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt. Dealtry Designs Designs LLC is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number and once we receive your return, your account will be credited for the merchandise amount. We cannot refund shipping charges on return items. We are unable to accept returns of worn or damaged items.

We’d love to hear about your project needs, please contact us here and we will get back to you with a quote and to discuss your vision.

We do take on commissioned paintings depending on availability/ time constraints during the year. Please drop us a line regarding your needs.

Yes! Helen has worked on a number of private and commercial events such as live painting. Please email us at info@helendealtry.com to discuss your needs.

All upcoming workshops will be announced first via our mailing list (Sign Up Here) and then will be posted on this fine website under available workshops.

Yes! Private classes are available, one-on-one, small group or even for larger corporate events. For information about private classes e-mail us HERE.

Everyone! Our workshops range in size and cover levels of ability from beginners to advanced techniques. They cover a broad range of topics including: materials, painting from life, use of color, and more.

We send a reminder email the week of the event to confirm all the details and any updates. Workshop location is subject to change.

Yes. Based on the type of class, duration and location refreshments will very. A typical 4 hour workshop will include light snacks. An email with details will go out a week before the class so you can plan accordingly. Please let us know if you have any special food requirements.

Unless otherwise noted, all materials are provided including paper, paints and floral arrangements to paint from. Feel free to bring a camera and/or journal. No videos are allowed during class.

Our design studio is based in Hudson, NY. We will also be teaching elsewhere in the US this year so stay tuned.

We are a short 2 hour ride from NYC on Amtrak along the scenic Hudson river. Or a 2-3 hour drive. We are also located 40 minutes from the Albany Airport for out-of-towners!

Each scarf begins as a hand painted piece of artwork at our Hudson studio, which is then digitally printed onto the softest modal/cotton woven blend.

Each piece is hand produced using the best materials and although we make every effort to ensure the colors, finishes and sizes are accurate, there may be slight variations due to the handmade nature of the product.

Because the scarves are a cotton/modal woven blend, all our scarves are Dry Clean Only.

They are original hand painted watercolor and mixed media artworks on 90 lb. Watercolor Paper. They come unframed. 

**Image sizes vary, please check the details of each piece**

*Many of Helen’s paintings use mixed media. This includes watercolors, inks, dyes, Gouache and Acrylic. Due to the nature of watercolor and inks these mediums can fade over time. We suggest keeping these artworks away from direct sunlight and ideally behind UV Plexi or UV glass.*

We do offer several of our original artworks, please take a look at our currently available prints here.

We print on the highest grade cold press textured watercolor paper.